Question 1

How do I order/book?

Accepted Answer

You can send us a message on our Facebook or Instagram, email us (bayouballoonco@gmail.com) or send us a text (318-740-1114). We will respond within 24 hours!

Question 2

How early in advance do I need to order/book?

Accepted Answer

We advise you to book as soon as you know your event date. Keep in mind that we need time to order the balloons needed for your event.

Question 3

What are your hours?

Accepted Answer

You can reach out to us at any time of day! We reply as fast as possible.

Question 4

Do you deliver?

Accepted Answer

We have a $200 balloon order minimum for delivery (basically, any garland 10+ ft). We provide a complimentary 30-mile delivery and each mile after that is $1 per mile.

Question 5

How does delivery & installation work?

Accepted Answer

Typically, we will arrive with all balloons fully inflated. There are some cases where the balloons need to be inflated on site. We will discuss installation time once your deposit is paid.

Question 6

Do you travel?

Accepted Answer

Yes! We will travel up to 30 miles before your order is subject to a $1 per mile (ONE WAY) travel fee.

*for instance, if your party is 60 miles away - your travel fee will be $30. If your order includes rentals (frames/stands that we have to come back and pick up), then your travel fee would be $60.

Question 7

Are there any additional fees?

Accepted Answer

There may be additional fees for traveling outside of the Bossier/Shreveport area or extreme weather outdoor setups.  We'll always discuss any possible fees in advance and work with you to find the best solution!

Question 8

Do you help plan?

Accepted Answer

We certainly can! Our minds are constantly in the balloon decor world, and we have lots of ideas for our customers that want help. We do offer on-site planning consultations, if you're local, for $25. If you are not local, we recommend sending us pictures or videos of the space to help us get an idea of what we're working with.

Question 9

What is a mock-up?

Accepted Answer

A mock-up is a digital design of your event. We offer mock-ups for $20 per set up.  There is a lot that goes into creating mock-ups and they help you to get a visual of how the balloons will look at your event.

Question 10

What type of balloons do you use?

Accepted Answer

We use high quality, latex balloons as well as Mylar foil balloons. Balloons do not do well in high heat, wind or rain. We recommend an indoor setup or shaded outdoor setup for best results.

Question 11

How long is my quote valid for?

Accepted Answer

If your event is far enough in advance, we will give you five days to respond to your invoice by paying the 50% deposit to secure your date. You are welcome to message us if any changes need to be made as well. After five days, we will cancel your invoice. Your event date is NOT secured until a 50% deposit is paid.

Question 12

Do you offer discounts?

Accepted Answer

We do!

First Responders and Veterans - 5%
Schools, Churches, Non-profits - 5%
Returning Customers - 5%
Returning Customers who left a review - 10%

Only one discount can be applied to order.

Question 13

What if my event is cancelled?

Accepted Answer

We will offer you a change of date OR a credit to use toward your next event. We do not offer refunds.

Question 14

Can I get a refund?

Accepted Answer

There are NO REFUNDS. We offer a credit only that can be used towards your next event.

Question 15

What is a Grab & Go Garland?

Accepted Answer

Grab & Go Garlands are the perfect addition to an event for any DIYer.  These pre-assembled garlands and designs are made to easily pick up and install by YOU!  We offer Seasonal G&G's but can customize anything to meet your needs.

Frequently Asked Questions